Editorial inbox · Bristol · Mon–Fri 9–6
Contact the Timber Revive Bristol editorial team
Use this page to send questions, corrections or topic suggestions to the editorial inbox. We read everything, though we can't respond to every message individually. If you've spotted a mistake in an ingredient description, please tell us which page it's on.
Write to the desk
What to send us
Corrections to ingredient details, changes to UK product formulas, suggestions for topics we haven't covered. If you think a page is wrong, tell us what it says and what you believe is accurate. Specific messages get acted on faster than general ones.
Readers most often write about joint capsules, natural joint care and how to support joints daily, so a note that names the exact product and the exact wording you're questioning saves us a round of guesswork. If you are comparing natural leg capsules against a hydrolysed collagen product, say which one you mean — several formats share similar names on UK shelves.
Direct lines
- Email [email protected]
- Phone +44 20 7907 0582
- Post 42 Whiteladies Road, Clifton, Bristol BS8 2LG
Limits
What we can't help with
We can't give personal medical advice, recommend a specific product for your situation, or tell you what to take for a condition. Those questions belong with a GP or a high-street pharmacist. We're happy to explain an ingredient category — what glucosamine hydrochloride is, how chondroitin differs, why a formula pairs MSM with collagen — but that's where our role ends.
We are an editorial resource, not a clinic and not a shop. Nothing you read here or receive back from us is a diagnosis or a treatment plan, and we don't hold any reader's medical history.
Timing
How long a reply takes
We aim to read new messages within a few working days. Corrections that involve checking a current UK label may take longer, because we verify before we change anything. If your message needs no reply, say so and we'll simply take the note.
A message landing on a Saturday afternoon usually gets read the following Monday. Questions about a specific formula change are checked against the label as it stands in UK shops now, so a message that names the bottle you're holding is the quickest route to a straight answer.
Reach
How to find the desk
We work from an office on Whiteladies Road in Clifton, Bristol, and the inbox is monitored on weekdays. Call the number above during working hours if your message is about a page that is currently wrong — a correction in progress is quicker to sort by phone than by email.
The map below shows where the office sits relative to the shop end of Whiteladies Road. We don't run a walk-in counter, so please send a note before travelling.
Where we sit
Whiteladies Road, Clifton — and what we actually do there
The address is the editorial office where this site is written and checked. We research ingredient categories used in joint capsules sold in the UK, compare how formulas differ between brands, and explain what the label wording actually means. If a page here describes glucosamine, chondroitin, MSM, hyaluronic acid or hydrolysed collagen, the description is written to help a reader compare products — not to sell one.
We're in the office Monday to Friday between 9:00 and 18:00, and on Saturday between 10:00 and 14:00. Outside those hours the inbox still collects messages, but nothing is read until the next working day. There is no shop front at this address and nothing to collect in person.
Address
42 Whiteladies Road, Clifton, Bristol BS8 2LG, United Kingdom
Hours
Monday to Friday, 9:00 AM – 6:00 PM
Saturday, 10:00 AM – 2:00 PM
Process note
Corrections and how we handle them
When we receive a correction, we check it against the product label or retailer information it refers to. If it holds up, we update the page and note what changed. If it doesn't, we'll explain why. Either way, you'll usually get a short reply.
Readers who write a good correction usually hear back with the reason the page read the way it did — a formula that changed between batches, a strength listed per capsule rather than per serving, or an ingredient name used loosely by a retailer. That context is often more useful to you than a silent edit.
Read the ingredient guide to see how the pages are currently written before you send a correction.
What you send
The page name, the wording you think is wrong, and what you believe is accurate. A photo of the label is welcome if it's easy, though we never publish anything you send us.
What we check against
The current UK product label, the manufacturer's published ingredient list, and the retailer page the product is sold on. If those three disagree, we say so on the page rather than pick a side.
What changes
A confirmed correction updates the ingredient description and the date the page was last checked. Wording we can't verify stays as it is, with a note that the detail is unconfirmed.
What we won't do
We won't add claims about rapid recovery or dramatic results, and we won't rewrite a page around a single brand's marketing language. The guides stay aimed at comparing ingredient categories.
Answers you receive are short and specific. If your correction concerns how to support joints daily over a longer period, tell us which routine you're following — that context tends to produce the most useful reply.
Reading list
Topic suggestions
If there's an ingredient category or a comparison you'd like us to cover, describe what you're trying to decide. That context helps us write something useful rather than another generic explainer. We keep a running list and work through it as time allows.
The most common request is a straight comparison between a single-ingredient capsule and a combined formula — which one suits a person who wants to support joints daily without juggling several bottles. That is on the list. So is a clearer explanation of how marine and bovine collagen differ in practice, and what the numbers on a collagen label mean per serving.
Reader notes are read at this desk, usually after the day's writing is finished
Your data
Data and privacy
Messages you send are handled according to our privacy policy, which you can read in full on the site. We don't sell reader data or pass it to supplement brands. The cookie policy explains what the site stores and why.
In plain terms: we keep your message so we can reply to it and so we can check later whether a correction was made. We don't build a profile of you, we don't share your address with anyone outside the editorial team, and we don't send marketing mail. If you ask us to delete a message, we do.
Questions we're asked most often
Will you tell me what to take for joint pain?
No. We can explain what glucosamine, chondroitin, MSM or hydrolysed collagen are and how a label lists them, but choosing a product for your own situation is a conversation for a GP or a pharmacist. Send us the question and we'll point you at the page that explains the category.
Can you write about a brand I sell?
We don't run brand pages or sponsored entries. A brand can send us a factual correction if a label has changed, and we'll check it the same way we check a reader's note. Topic suggestions that turn into pages stay written around ingredient categories, not around a shop listing.
Do you answer questions about a formula I already take?
We can explain what an ingredient category does in a formula and why two products differ in strength or format. We can't tell you whether something is right for you, and we never comment on a reader's own health. That boundary is not us being awkward — it is simply outside what an editorial page can do.
How do I know a correction was made?
We reply to the address you wrote from and describe what changed on the page. If the detail turned out to be correct as written, we say that too, along with the label we checked. You don't need to follow up unless you disagree with what we found.
Is there a phone line for corrections?
Yes — call +44 20 7907 0582 during working hours if a page is currently wrong and you'd rather talk it through. For anything that involves a label photo or several pages, email is easier to track, so use the form above or write to [email protected].
Last check
Before you write
Check whether your question is already answered on the ingredient guide or the choosing-a-capsule page, since those cover most of what readers ask. If it isn't, send it over. Honest questions make better pages.
The two pages worth a look first explain how ingredient categories are usually described on UK labels and what to check before buying a capsule — dose per serving, format, and whether the formula combines ingredients. If your question is about a specific comparison, say which two products you're weighing up and we'll fold it into the list.
Still unanswered
If your question isn't covered, send it across
A short note is enough. Tell us the page, the wording and what you expected to find. We read everything that arrives at [email protected] and keep a running list of topics the guides still need.