TimberRevive BristolPrivacy Policy
TimberRevive Bristol respects your personal privacy. This policy explains what information we collect when you request a furniture repair quote and how we use it.
Data controller
The data controller is TimberRevive Bristol, registered at 12 King Street, Bristol, BS1 4HQ, United Kingdom. If you have questions about your personal data, you can contact our data administrator directly at our King Street workshop address.
Legal framework
We handle client data pursuant to UK GDPR and the Data Protection Act 2018 and relevant United Kingdom legislation. Applicable statutes override this policy whenever conflicts arise.
Data collected through the request form and by phone
We collect your name, phone number, Bristol area address or postcode, email address, and photos or notes regarding your furniture damage when you complete our request form or call our workshop. We do not collect payment card information or sensitive personal records.
Purposes and legal basis
We process your personal data exclusively to prepare repair quotes, schedule visits to your Bristol address, complete restoration jobs, and send completion invoices. The legal basis for this processing is the performance of a contract or steps taken at your request prior to entering into a contract.
Storage period
Enquiry data that does not lead to a booked service is deleted after 6 months. Client records, invoices, and completed job work sheets are retained for 6 years to comply with United Kingdom accounting standards and statutory tax obligations under HMRC.
Sharing with staff and subcontractors
Your contact details and address are shared solely with our workshop staff and employed mobile technicians assigned to complete your furniture repair. We never sell, rent, or trade customer contact details with external marketing companies or commercial third parties.
Your rights and how to exercise them
Under UK GDPR, you have the right to access the personal data we hold about you, request corrections to errors, or ask for deletion of your records where retention is no longer required by law. To exercise any of these rights, contact us in writing at our registered address on King Street.
Questions about this policy
Email [email protected] or telephone +44 117 484 8053 during Mon-Thu 08:45-17:15, Fri 08:45-15:45, Sat 09:15-13:45. We process all inquiries within one business day.
- Merchant
- TimberRevive Bristol Ltd.
- Registered address
- 12 King Street, Bristol, BS1 4HQ, United Kingdom
- [email protected]
- Phone
- +44 117 484 8053
- Working hours
- Mon-Thu 08:45-17:15, Fri 08:45-15:45, Sat 09:15-13:45
- Registration
- Company No. 15389361