TimberRevive BristolCancellation & Refund Policy
We understand that personal schedules and moving dates change. You can cancel or reschedule any booked appointment without penalties when giving reasonable notice.
Cancellation window
Cancel via phone or email at least 24 hours before your slot for zero fee. Late cancellations incur costs for dedicated materials already purchased, as listed in the quote.
Rescheduling
Reschedule at no charge. We offer the earliest available workshop slot within one business day.
Refund eligibility criteria
Full refunds apply if our crew cancels, fails to complete agreed specifications, or cannot rectify mismatched work within an acceptable timeframe.
- Full return of pre-paid parts deposit if cancellation happens before specialist timber or hardware is purchased.
- Zero cancellation charge if you notify us at least 24 hours prior to the scheduled visit.
- No call-out charges apply if our specialist determines the item cannot safely be repaired upon physical inspection.
Submit a refund claim
- Notify us by phone or email quoting your job reference number.
- Provide your bank sort code and account number for deposit returns.
- Receive a written cancellation confirmation and bank transfer remittance note.
Timeline
Approved deposit refunds are returned to your UK bank account within 3 business days.
Questions about this policy
Email [email protected] or telephone +44 117 484 8053 during Mon-Thu 08:45-17:15, Fri 08:45-15:45, Sat 09:15-13:45. We process all inquiries within one business day.
- Merchant
- TimberRevive Bristol Ltd.
- Registered address
- 12 King Street, Bristol, BS1 4HQ, United Kingdom
- [email protected]
- Phone
- +44 117 484 8053
- Working hours
- Mon-Thu 08:45-17:15, Fri 08:45-15:45, Sat 09:15-13:45
- Registration
- Company No. 15389361